Terms of Service

Last Updated: December 1, 2023

Acceptance of Terms

By accessing and using the PentaOrion Culinary Experiences website (pentaorionissodctxsf.media) and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or purchase our products.

Eligibility

You must be at least 16 years old to use our website and purchase our products. By using our services, you represent and warrant that you are at least 16 years of age and have the legal capacity to enter into a binding contract.

Account Registration

To access certain features of our website and place orders, you may be required to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account
• Take responsibility for all activities that occur under your account

Product Information and Availability

We strive to provide accurate descriptions and images of our culinary kits. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. Product availability is subject to change without notice.

Ingredient Variations

Due to the nature of working with fresh, seasonal ingredients, the specific items included in our culinary kits may vary based on availability, seasonality, and quality. We reserve the right to substitute ingredients with items of equal or greater value while maintaining the integrity of the recipe.

Ordering and Payment

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product information, or problems identified with your payment method.

Pricing

All prices are in Canadian dollars (CAD) and are subject to change without notice. We are not responsible for typographical errors in pricing. Additional charges for taxes and shipping will be calculated during checkout.

Payment Methods

We accept various payment methods as indicated on our website. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge your payment method for the total amount of your order.

Shipping and Delivery

We ship our culinary kits to addresses within our designated delivery areas in Canada. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.

Delivery Requirements

Our culinary kits contain perishable ingredients that require immediate refrigeration upon delivery. It is your responsibility to ensure someone is available to receive the delivery and properly store the ingredients. We are not liable for spoilage resulting from failure to promptly refrigerate delivered items.

Returns and Refunds

Culinary Kits

Due to the perishable nature of our products, we generally do not accept returns or provide refunds for culinary kits. However, if you receive damaged, spoiled, or incorrect items, please contact us within 24 hours of delivery for resolution.

Non-Perishable Items

Non-perishable items may be returned within 30 days of purchase in their original condition for a refund or exchange, subject to our discretion.

Intellectual Property

All content on our website, including text, graphics, logos, images, recipes, and software, is the property of PentaOrion Culinary Experiences or our content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

User Conduct

You agree not to use our website to:

• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit harmful or malicious code
• Interfere with or disrupt the website's functionality
• Collect or harvest personal information about other users
• Impersonate any person or entity
• Engage in any fraudulent or deceptive activities

Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, PentaOrion Culinary Experiences shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless PentaOrion Culinary Experiences and our affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our website, violation of these terms, or infringement of any third-party rights.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any legal action or proceeding shall be brought exclusively in the courts of Vancouver, British Columbia.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on our website with a new effective date. Your continued use of our website after such changes constitutes acceptance of the modified terms.

Contact Information